Refund & Cancellation.

At LITEWOO LABS we engineer high-performance custom WooCommerce architecture and zero-bloat digital products. Due to the irreversible nature of raw coding, intellectual property delivery, and dedicated engineering hours, our refund and cancellation terms are strictly enforced.

1. Digital Products & Plugins (COD Shield Pro)

All sales of downloadable software plugins and digital licenses are final.

• Once the software file or license key has been delivered to your email, we cannot issue a refund.
• We provide extensive documentation and Priority Founder Support via WhatsApp to ensure your deployment is successful.

2. Custom Architecture & High-Ticket Builds

For clients commissioning custom storefronts or complex PHP architecture:

• Deposits: All initial deposits required to secure our engineering timeline are 100% non-refundable.
• Cancellations: You may cancel a custom project before the first code sprint begins. However, once development commences and code is written, no refunds will be issued under any circumstances.
• Milestones: Project payments are tied to specific engineering deliverables. Once a deliverable is approved and the next phase begins, previous payments are locked.

3. Subscription Services

If you are on a monthly recurring license (e.g. COD Shield Pro active license):

• You may cancel your subscription at any time to prevent future billing.
• Cancellations must be made at least 24 hours before the next billing cycle.
• We do not offer prorated refunds for mid-cycle cancellations. You will retain access to the software until the end of your current billing period.

4. Dispute Resolution

We operate on Superior Engineering principles and stand behind our code. If you encounter a critical technical failure caused by our architecture, our engineering team will deploy a fix immediately.